Privacy Policy

Effective June 12, 2026

This Privacy Policy explains how TrackVis (“we”, “us”) collects, uses, and protects information when you use trackvis.app and related services (the “Service”).

1. Summary

• We do not store your uploaded photos, audio tracks, or exported MP4 files on our servers.
• We do store your account email, saved layout settings, export usage metadata, and billing records needed to run the Service.
• Payments are processed by Stripe; we do not store full card numbers.

2. Information we collect

Account information. When you sign in with a magic link, we receive your email address and a user identifier from our auth provider (Supabase).

Layout settings. If you are signed in, we sync your editor preferences (colors, text, wave settings, logo image as encoded data, etc.) so you can restore them on another device.

Export metadata. When you export MP4, we log whether the export succeeded, approximate output size, clip duration, and timestamp — not the video file itself.

Billing information. Stripe provides customer and subscription identifiers, plan status, and payment status. Stripe’s privacy policy applies to payment data: stripe.com/privacy.

Technical data. Our host (Render) and error monitoring (Sentry, if enabled) may process IP addresses, request logs, and error diagnostics to operate and secure the Service.

Local browser storage. The editor also saves settings in your browser (localStorage) for faster loading. You can clear this in your browser settings.

3. Information we do not collect

• Permanent storage of your source photos or audio
• Permanent storage of exported video files
• Sale of personal information to third-party advertisers

During MP4 conversion, your browser sends a temporary video file to our server for encoding; it is deleted after processing.

4. How we use information

• Authenticate you and sync settings across devices
• Enforce export quotas and subscription limits
• Process payments and manage subscriptions via Stripe
• Monitor reliability, prevent abuse, and fix errors
• Respond to support requests

5. Legal bases (EEA/UK users)

Where GDPR applies, we process data based on: contract performance (providing the Service), legitimate interests (security, analytics, fraud prevention), and consent where required (e.g. optional communications).

6. Sharing

We share data only with service providers that help us operate the Service:

• Supabase — authentication and database
• Stripe — payments and subscriptions
• Render — application hosting
• Sentry — error reporting (if configured)

We may disclose information if required by law or to protect rights and safety.

7. Retention

• Account data — kept until you delete your account
• Export logs — deleted when your account is deleted (database cascade)
• Stripe records — retained by Stripe per their policies and tax/legal requirements
• Server logs — typically rotated by our host within a limited period

We do not currently run automated expiry on inactive accounts; you may delete your account at any time from the Account page.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing.

Delete account: Account → Delete account (cancels active subscriptions when possible, then removes your auth user and app data).

Other requests: email hello@trackvis.app. We will respond within a reasonable time as required by law.

9. Security

We use HTTPS, row-level security on user data in our database, and server-side secret keys for privileged operations. No method of transmission or storage is 100% secure.

10. Children

The Service is not directed to children under 13 (or 16 in the EEA where applicable). We do not knowingly collect data from children.

11. International transfers

Our providers may process data in the United States and other countries. Where required, we rely on appropriate safeguards such as standard contractual clauses offered by providers.

12. Changes

We may update this policy. The “Effective” date above will change when we do. Continued use after updates constitutes notice of the revised policy.

13. Contact

Privacy questions: hello@trackvis.app